The Operations Manager is responsible for overseeing effective operating procedures across the company. Their duties include reviewing company documents to make inferences about factors like communication or productivity, working with management to implement hiring procedures, and communicating with management to improve company operations. They are also an information technology professional responsible for managing the software and hardware involved with running a computer network.

Their duties include:

  • Defining, implementing, and revising operational policies and guidelines for the company
  • Developing and executing new growth directives
  • Working with management to create job descriptions, hire competent personnel, and oversee employee training programs
  • Overseeing customer support services
  • Managing procurement and resource allocation
  • Analyzing and figuring out the system needs of the company, optimizing and evaluating the system regularly
  • Keeping systems operating efficiently by performing any necessary upgrades and repairs
  • Planning a strategy to maintain system security on the computers and the network as a whole
  • Performing problem-solving tasks when alerted by a user or monitoring system

© Heritage Roofing and Exteriors, LLC 2023